Frequently Asked Questions
(FAQ)
What is Fairivoo?
Fairivoo is a story-driven brand that creates deeply personalized gifts designed to strengthen the bond between loved ones. Every product is crafted on request and tailored to your unique story
How do I place an order?
You can place an order by contacting an assistant via Email or WhatsApp.
Simply visit the product page on our website, choose your options, and click order with assistant, click “Order via WhatsApp” or “Order via Email.”
A member of our team will walk you through the final details and customization. Kindly visit the how to order page for more detailed guide or contact an assistant.
Why don’t you use an instant checkout?
Because each item is custom-made, we use a private ordering system to discuss your preferences, confirm details, and make sure everything matches exactly what you want. This ensures perfection and prevents mistakes.
Do you ship worldwide?
Yes. We ship worldwide using DHL, ensuring fast, reliable, and trackable delivery.
How long does it take to receive my order?
Processing time depends on your customization, but generally:
Production time: 2–5 business days
Shipping time (DHL): 3–7 business days worldwide
We will send you updates and a tracking number once shipped.
Can I return my order?
Because every item is custom-made specifically for you, returns are not accepted.
However, your satisfaction matters:
If something feels off, contact us.
We offer feedback-based solutions, such as discount compensation, or in special cases, a remake.
Check out our refund & return policy for more info.
How do I know my order is safe?
We partner with DHL, offer direct customer communication, and send pre-shipment confirmations, so you can trust the process from start to finish.
What happens after I contact you to order?
We guide you step-by-step:
You send your product details.
We confirm your customization.
We produce your item.
DHL ships it to your address.
For more info visit the How to Order page.
Do you offer discounts?
We occasionally provide discount codes for returning customers, compensation cases, or special events.
How are the products made?
Every item is made individually, on demand, with high-quality materials and a careful hand-checked process. Nothing is bulk-made. Visit the About Product page for more info.
How many discount codes/coupons can I use per order?
You can use up to 2 discount codes per order.
We allow multiple codes so you can enjoy the full value of our offers, but the system cannot accept more than two at once.
Can I gift to someone in a different location from me?
Absolutely. You can order from anywhere and have the gift delivered to someone in another city or country.
Just provide the recipient’s address during the ordering process, and DHL will deliver it safely on your behalf.
Can I add a personalized message to my gift?
Yes. You can include a short heartfelt message during your order conversation. We’ll print or package it beautifully with your item.
Will the receiver see the price of the gift?
No. We never include invoices or pricing inside gift packages.
Only you—the buyer—receive digital receipts.
Do you offer express production?
For urgent situations, we can sometimes offer priority production depending on how busy the studio is.
Ask during your order and we’ll let you know if it’s available.
What payment methods do you accept?
Your dedicated order agent will guide you through the best and most secure payment option.
Can I make changes to my order after confirming?
Minor changes may be possible within the first few hours of placing your order.
Once production has started, changes are no longer allowed due to the custom-made nature of each item.
Is my personal information safe?
Yes. All conversations, photos, and details shared for customization remain private and protected.
Do I need to create an account to order?
No. Since we operate through a private ordering system (WhatsApp/Email), you don’t need an account. Everything is handled personally.
Can I request a completely custom design not shown on the website?
Yes, you can. If you have a unique vision, we can create a fully custom piece tailored specifically for you. Just message us with your idea.
Can I track my shipment?
Yes. Once your order ships via DHL, you’ll receive a tracking number to monitor your package in real time.
Will the colors or materials look exactly like the photos?
We use high-quality materials and professional photos, but slight variations may occur due to lighting or device screens.
However, we ensure your item matches the agreed customization.
What happens if DHL cannot reach me for delivery?
DHL will make repeated attempts, contact you, and may hold your package at a nearby pickup center. You can easily arrange redelivery through your tracking portal.
Can I cancel my order?
Because items are custom-made, cancellations are only possible before production begins. After production starts, the order cannot be canceled.
What if I need my order by a specific date (birthday, anniversary, etc.)?
Tell us your date when ordering.
We’ll confirm if delivery is possible and prioritize your order if needed.
Do you keep my customization details for future orders?
Only if you request it. We can store your preferred style, colors, or designs to make reordering easier.
Are your products handmade or machine-made?
Every product is crafted individually, combining hand-finished techniques with professional-grade equipment for precision.
Can I order in bulk for events (weddings, birthdays, corporate gifting)?
Yes. We offer bulk and event orders with special customization options.
Contact us early for planning and scheduling.
Do you offer digital versions of designs?
For certain products, yes. You can request a digital copy if you need it for printing or safekeeping.
What if I don’t know what customization to choose?
No problem. Share the story behind the gift, and we’ll help you craft the perfect design, message, and style.
Can I split payment into parts?
For large or special orders, yes, we offer split payments (e.g., 50% upfront, 50% before shipping). Ask during your order.
Will I get a photo of my final product before it ships?
Yes. Upon request, we can send a photo of your completed product before DHL ships it.
Can I update the delivery address after ordering?
If DHL hasn’t picked up the package yet, yes.
If it has been shipped, we can assist you in modifying the address through DHL directly (depending on your country).
Can someone else receive the package on my behalf?
Yes. DHL can deliver to anyone at the address unless the order is marked as requiring ID. If you need restricted delivery, let us know.
What if I entered the wrong details during the ordering conversation?
You can correct them anytime before we send the final confirmation.
After confirmation, production starts, so corrections may not be possible.
Do you offer a loyalty or rewards program?
We occasionally reward returning customers with exclusive discounts, early releases, and private drops.
Is there a limit to how personalized my product can be?
No. If you can imagine it, we can try to create it. from names to messages to story-based designs.
The more detail, the better the outcome.
Do you work with artists or take collaboration requests?
Yes. We’re open to select collaborations that align with our brand.
Reach out if you have a concept.
Can I order now and ship later?
Yes. You can place your order now and request a delayed shipping date so your gift arrives closer to a special event.
Do you offer gift notes in another language?
Yes. You can send your message in any language, and we’ll include it exactly as written.
Does Fairivoo offer seasonal or limited-edition designs?
Sometimes. We release limited drops for special seasons like Valentine’s, Christmas, anniversaries, or cultural events.
What if I’m not sure about the recipient’s address?
We can hold your order for a few days while you confirm the correct location.
Can I request matching designs for couples, families, or friends?
Definitely. We can create matching or complementary sets for two or more people.
What if the recipient refuses the package?