Overview
At Fairivoo, every product is custom-made on request and crafted to one’s style. Because of the personalized nature of our items, we do not accept returns or issue refunds once an order has been created and fulfilled.
However, your satisfaction is extremely important to us. We want every customer to feel valued and delighted with their experience.
No Returns & No Refunds
All Fairivoo products are made-to-order, designed specially for you.
For this reason:
We do not accept returns
We do not issue refunds
Cancellations are only possible before production begins
Once your personalized item goes into creation, it becomes exclusive to you and cannot be resold or repurposed.
Order Confirmation Before Shipping
To minimize errors, we send you a final order confirmation before shipping your product.
This step ensures:
All details are exactly what you requested
You approve the content, design, and personalization
Mistakes are extremely unlikely
This confirmation process makes it rare for any issue to occur after delivery.
How we can help
Although returns aren’t possible, your satisfaction matters deeply. If you feel something is wrong with your order, you can always submit a complaint.
To review your case properly, please provide:
Photos, and
Short videos
These help us understand and verify the issue accurately.
Compensation for Verified Complaints
If the issue is confirmed after review, we will offer compensation options such as:
A special discount on your next purchase
An exclusive discount code
A partial credit toward a future order
Our goal is to ensure you still feel valued and supported.
Special Occasions
While remakes are not standard, on special occasions and depending on the nature of the issue, we may offer a courtesy remake.
This is handled case-by-case and is based on:
The severity of the error
Whether the issue was caused during production or shipping
Our internal review of your submitted evidence