Shipping Policy

 
At Fairivoo, every order is custom-crafted with care, precision, and personal attention. Because each product is made specifically for you, we handle shipping with the highest level of reliability and global reach.

Shipping Partner

 
We ship all orders worldwide through DHL Express, one of the most trusted logistics companies globally.
DHL offers fast delivery, secure handling, and real-time tracking, ensuring your custom piece reaches you safely and on time.

Processing Time

 
Because all Fairivoo products are made-to-order, processing times may vary depending on customization.
  • Processing Time: 2–5 business days
    (This includes crafting, quality checks, and preparing your item for shipment.)
During peak seasons or highly personalized requests, processing time may extend slightly. We will always notify you if this happens.

Shipping Time

 
Once your order has been shipped:
  • DHL Express Delivery: 3–7 business days worldwide
    Shipping time may vary by destination and local customs procedures.

Tracking Your Order

 
Once your order leaves our studio, you will receive a DHL tracking number via email or WhatsApp (depending on your preferred contact).
You can track your package in real time through the DHL tracking system.

Shipping Fees

 
Shipping costs are calculated based on your location and package weight. You will be informed of the exact shipping fee before confirming your order through WhatsApp or email.

Customs & Import Duties

 
International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations.
These costs are the responsibility of the customer, and DHL may request payment upon delivery.

Address Accuracy

 
To ensure smooth delivery:
  • Please provide a complete and accurate address.
  • Include your active phone number, as DHL may contact you for delivery updates.
Fairivoo is not responsible for delays or non-delivery caused by incomplete or incorrect address information.

Lost or Delayed Shipments

 
While DHL is highly reliable, unforeseen delays can happen due to:
  • Customs checks
  • Weather disruptions
  • Local courier issues
If your shipment is significantly delayed or appears lost, contact us.

Returns & Refusals

 
Because Fairivoo products are fully customized, we do not accept returns.
If a package is refused or returned due to incorrect address information, the cost of reshipping will be the customer’s responsibility. Check out our Refund & Return Policy here.
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